Financial Assistance

Financial assistance is available to those who qualify. The Plain Language Summary provides basic information on our Financial Assistance Policy. Contact a Patient Financial Counselor for more information. Our Patient Financial Counselors are also available to help with questions about an outstanding balance, make a payment over the phone or discuss payment plan options.

Need help paying your bill?

St. Croix Regional Medical Center’s Financial Assistance Application reduces the amount a patient pays for medically necessary healthcare that St. Croix Regional Center provides to patients who meet eligibility requirements. Not all services or products are eligible under this program. Patient Financial Counselors are available to explain and assist you in confidence. See our Billing and Collection Policy.

Financial Assistance Resources

Emergency Broadband Benefit

The Emergency Broadband Benefit is an FCC program to help families and households struggling to afford internet service during the COVID-19 pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, virtual classrooms, and so much more.

About the Emergency Broadband Benefit

The Emergency Broadband Benefit will provide a discount of up to $50 per month towards broadband service for eligible households and up to $75 per month for households on qualifying Tribal lands. Eligible households can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer, or tablet from participating providers if they contribute more than $10 and less than $50 toward the purchase price.

The Emergency Broadband Benefit is limited to one monthly service discount and one device discount per household.

Who Is Eligible for the Emergency Broadband Benefit Program?

A household is eligible if a member of the household meets one of the criteria below:

Has an income that is at or below 135% of the Federal Poverty Guidelines or participates in certain assistance programs, such as SNAP, Medicaid, or Lifeline;
Approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the 2019-2020 or 2020-2021 school year;
Received a Federal Pell Grant during the current award year;
Experienced a substantial loss of income due to job loss or furlough since February 29, 2020 and the household had a total income in 2020 at or below $99,000 for single filers and $198,000 for joint filers; or
Meets the eligibility criteria for a participating provider's existing low-income or COVID-19 program.

How to Apply

Apply Now

Eligible households must both apply for the program and contact a participating provider to select a service plan.

There are three ways for eligible households to apply:

Contact a participating broadband provider directly to learn about their application process. If you are unable to apply through them directly, you will have to apply using option 2 or 3 below, and then contact a participating provider to select an eligible plan.
Go to GetEmergencyBroadband.org to apply online and to find participating providers near you. After you apply, you will have to contact a participating provider to select an eligible plan.
Call 833-511-0311 for a mail-in application or print a copy, and return it along with copies of documents showing proof of eligibility to:

Emergency Broadband Support Center
P.O. Box 7081
London, KY 40742

After you received a notice that you have qualified for the program, households must contact a participating provider to select an Emergency Broadband Benefit eligible service plan.

Get More Consumer Information

Check out the Broadband Benefit Consumer FAQ for more information about the benefit.

Which Broadband Providers Are Participating in the Emergency Broadband Benefit?

Various broadband providers, including those offering landline and wireless broadband, are participating in the Emergency Broadband Benefit. Find broadband service providers offering the Emergency Broadband Benefit in your state or territory.

Broadband providers can find more information about how to participate herefor more information about how to participate.