ALERT:  COVID-19 Update:  St.Croix Regional Medical Center is monitoring the situation.

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SCRMCCoronavirus Information

Coronavirus Information

St. Croix Regional Medical Center is resuming patient services including appointments, procedures and surgeries. The safety of our patients and team members is our top priority. SCRMC continues to focus on innovative ways to deliver care to help people live a healthier, happier, and longer life.

While appointments via SCRMC’s CroixCares Virtual Health Platform will continue to be available for our patients ongoing, this ensures patients who had their care delayed can resume their treatment, including many surgical procedures.

We are taking measured steps to resume non-emergency/time sensitive surgeries and appointments across all facilities. The timing for lifting restrictions will vary across our sites as we continue to assess the regional prevalence of COVID-19, hospitalization rates, supplies and equipment levels to ensure we are meeting the needs of our patients and communities

SCRMC has enhanced safety measures in place including:

  • Enhanced cleaning and disinfection processes
  • Patient and team member screenings
  • All visitors and staff are required to wear masks
  • Staggering appointment times to ensure social distancing
  • Reducing the number of patients in the clinic at once
  • We are limiting visitors in our hospitals and clinics.
  • Maintaining the drive-thru assessment clinic

SCMRC Health providers fully understand the discomfort associated with wearing a mask for extended periods of time. We do not see any medical reason that necessitates not wearing a mask in public, and we will respectfully decline writing a letter exempting you from wearing a mask. If you feel your breathing is adversely affected, you may see a provider for further testing. Thank you for your understanding.

Drive-Thru Assessment :

St. Croix Regional Medical Center offers COVID-19 testing at our St. Croix Falls location. Important Update! We have moved our Drive-Thru assessment to appointment only. Please do not drive up without an appointment. This will better allow us to provide the dedicated care needed for each patient and our community. Please call 715-483-3221 to speak with a scheduler.

SCRMC is not conducting the COVID-19 antibodies test at this time.

What is COVID-19?

Coronavirus, also known as COVID-19, is a new and dynamic situation and it is important to know that SCRMC is working to ensure our providers, staff and facilities have the proper training and materials to help keep the public safe.

People can help protect themselves from respiratory illness with everyday preventive actions:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.

To keep from spreading respiratory illness to others, you should:

  • Stay home while you are sick.
  • Cover your cough or sneeze with a tissue, throw the tissue in the trash, and wash your hands.
  • Clean and disinfect frequently- touched objects and surfaces.

The CDC is the best place for accurate and up-to-date information:

Most cases of COVID-19 are mild with symptoms like fever and coughing. If you have symptoms and can manage them at home, you don’t need to seek health care or be tested for COVID-19. If your symptoms worsen, call your 715-483-3221 before seeking care in-person. This gets you the care you need without putting others at risk of exposure.

COVID-19 testing guidelines vary across the United States

Both the Minnesota and Wisconsin health departments have implemented recommendations regarding testing. Both states have recommended that testing be reserved for patients that meet the following criteria:

  • Hospitalized patients with COVID-19 symptoms
  • Patients with COVID-19 symptoms for whom rapid diagnosis is needed to inform infection control practices (e.g., labor and delivery, dialysis, aerosol-generating procedures, etc.)
  • All patients with respiratory symptoms
  • Asymptomatic inpatient admissions
  • Residents of a long-term care facility with COVID-19 symptoms
  • Residents in a jail, prison, or other congregate setting with COVID-19 symptoms
  • Health care workers or first responders (e.g., fire, EMS, police) with COVID-19 symptoms
  • Essential staff in high-consequence congregate settings (e.g., prisons or jails) with COVID-19 symptoms
  • Utility workers (water, sewer, gas, electric, power generation, distribution and production of raw materials; oil and biofuel refining) with COVID-19 symptoms
  • Post-mortem testing for a person with COVID-19 symptoms prior to death OR who died of unknown causes AND where results would influence infection control interventions at a facility or information a public health response.
  • COVID-19 testing is offered for $180 but many insurance companies have waived patient out of pocket cost. SCRMC is participating in a government program to waive the cost for patient’s without insurance

If you're experiencing symptoms

Staying home and in isolation is the best way to protect yourself and others if you're concerned that you've been exposed to COVID-19. Unless you are experiencing severe symptoms — such as increasing shortness of breath — you should treat yourself at home with rest, lots of fluids and Tylenol for fever or muscle aches.

Remain in your home until:

  • At least 3 days (72 hours) have passed since resolution of fever without the use of fever-reducing medications, AND
  • Improvement in respiratory symptoms (e.g., cough, shortness of breath), AND
  • At least 7 days have passed since symptoms first appeared.

When to seek care

Visit an urgent care or emergency center for evaluation and treatment if you're experiencing severe symptoms, such as increasing shortness of breath.

During the ongoing COVID19 pandemic, we know that a lot of patients are following government guidance to stay at home. We want to make sure our patients and community do not ignore important symptoms that could be dangerous.

If you are experiencing chest pain, abdominal pain, shortness of breath, lightheadedness, you might need to seek emergency care.

If you are feeling anxious or stressed about COVID-19:

A few resources that may help you cope during this time

Visitor Policy Changes:

Effective 8/13/2020 the guidelines for visitation are as follows:

All visitors must be screened for COVID-19 symptoms, including a temperature check and must wear a mask at all times when in the facility in order to visit or accompany any patient.

  • Visitors who are high risk for severe illness from COVID-19, including patients who are older adults or patients with underlying medical conditions are strongly discouraged from visiting the healthcare setting.
  • Visitors may only visit the patient that they are with, and should not go to other locations in the facility.
  • Visitors should not be present during aerosol generating procedures.
  • Visitors will not be allowed for COVID positive or COVID suspect (PUI) patients, unless there are extenuating circumstances.
  • The visiting restrictions do not apply to a parent or legal guardian of a minor or legal guardian for any person.
  • Minor visitors are discouraged from the medical center.

Emergency Services, Medsurg/ICU, Obstetrics: One support person may be designated per patient. This should be the same person throughout the stay unless there are extenuating circumstances. In the case of end of life or critical situations, more than one person may be allowed to visit a patient.

Ambulatory Visits (Clinic, Rehab, DI, Infusion, Outpatient surgery): One person may be present during a visit based on the individual needs of the patient such as communication deficits or in cases in which it is best for the patient to have a support person present such as a new diagnosis, complex education, or other.

Fabric Surgical Mask Donations:

Due to an outpouring of community support and desire to donate needed protective equipment, St. Croix Regional Medical Center is asking for donations of factory-made N95 and ear loop masks, as well as hand sewn ear loop masks. We are only able to accept the following types of fabrics, 100% cotton that is tightly woven such as twill, canvas, duck cloth, or denim. JoAnn Fabrics and Walmart may be offering donations of materials, please check with a location near you.

A video resource for how to make hand-sewn masks:

Mask Instructions

Face Mask Pattern

Face Mask Pattern Option 2

Health care organizations, including SCRMC, are in need of additional masks to help meet ongoing health care needs and to help conserve existing personal protective equipment (PPE) for providers engaged in the coronavirus (COVID-19) response. Additionally, SCRMC welcomes notes of gratitude and encouragement that will be shared with front line staff to lift their spirits.

Masks can be safely donated Monday to Friday, from 9 a.m. until 12 p.m. When you come to donate masks there will be a Mask Donation sign and a bin right outside the main door at each of the locations, please place masks in that bin.

Donation Locations:

Lindstrom Clinic:
12375 Lindstrom Lane
Lindstrom, MN 55045

Pine Street Business Office:
911 Pine Street
St. Croix Falls, WI 54024

St. Croix Regional Medical Center
Main Lobby
235 State Street
St. Croix Falls, WI 54024

Unity Clinic
1504 190th Avenue
Balsam Lake, WI 54810